Job Description

Future of workMandate 2- Under mandate 2, Employees will work remotely through the year and will have a mandatory regrouping once a quarter where they will come down to Bangalore for a quarterly meet-up. ..In case of extremely critical projects, employees will be requested by the BU head to come down to the office during which employees are expected to oblige. Team Overview: Risk Management team is a high judgment team within the Trust and Safety department. The team critically analyses and investigates cases at a transactional level to arrive at a data oriented conclusion. Thus the output of the team becomes the one source of truth for the organization to identify, report and reduce fraud /abuse across the Driver, Restaurant and Customer verticals. Job Summary: This position will be with the Transaction Risk Management team. Key responsibilities include Risk investigation, continuous monitoring of fraud and abuse in the customer, delivery executives and restaurant partner domains. Principle Accountabilities: 1. Analyzing large datasets Identifying recurring fraud patterns in the CX/DE and RX space including but not limited to transactional level fraud/abuse, related accounts fraud/abuse and collusions between the same. 2. Developing a deep understanding of the entire business function of the organization to drive efficiency and process improvement. 3. Work with internal stakeholders and arrive at corrective action plans and preventive measures to mitigate fraud and abuse risk 4. Continuous monitoring of fraud risks and escalate appropriately to stakeholders 5. Proficient in handling product and analytics data and reporting 6. Strong communication, coordination and analytical skills with high critical thinking capacity and ability to work in a constantly changing environment. Best Fit Profile: 1. Strong eye for detail, critical thinking and deep dive skills. 2. Strong Excel skills & good business acumen, good SQL skill will provide an added advantage. 3. Experience with E-Commerce in Trust and Safety/Fraud Investigations domain would be preferred. 4. Strong interpersonal skills, ability to work with and influence cross-functional teams. 5. Excellent verbal and written communication skills.

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