Job Description

Executive Retail B2C (Telecaller & Domestic Sales)
Location Gurugram, Haryana
Work Mode Work from Office (Full-time) & 6 Days
The Executive Retail B2C will be responsible for outbound and inbound customer interactions to promote Avis India's car rental and mobility services. The role involves lead generation, sales conversion, customer relationship management, and achievement of defined targets, ensuring excellent service delivery and customer satisfaction.
Key Skills

• Proven experience in telesales, telecalling, or customer service roles.
• Excellent verbal communication, persuasion, and negotiation skills.
• Strong target orientation and time management abilities.
• Proficiency in MS Office and CRM tools.
• Ability to work independently and as part of a team.
• Knowledge of the car rental or mobility market is preferred.

Responsibilities

• Make outbound calls to potential customers to promote company products and services.
• Effectively communicate product features, benefits, and pricing to generate interest and close sales.
• Handle inbound inquiries related to services, pricing, and promotions, converting them into sales.
• Identify and qualify leads, follow up on prospective customers, and maintain a strong sales pipeline.
• Maintain accurate records of calls, leads, and customer feedback in the CRM system.
• Build long-term relationships with customers by addressing their needs and concerns promptly.
• Collaborate with internal teams for smooth coordination and service fulfillment.
• Achieve daily, weekly, and monthly sales and call volume targets.

Qualifications & Experience

• Graduate/Post Graduate in any discipline.
• Minimum 1 year of experience in operations or service coordination.

PREFERRED SKILLS

• Must have Customer service experience.
• Excellent Communication skills

Skills Required