Job Description

Kerala Travels, a well established, premier Travel and Tourism Firm requires Reservation Executives for their Corporate Office, Trivandrum with at least 2+ years of experience.

Job Responsibilities include:

Responsible for managing flight booking and reservations for passengers. This involves liaising with customers to help them book flights, make changes to their existing bookings, and answer any queries they may have. They must be knowledgeable about flight schedules, fares and regulations and be adept at using reservation systems to manage booking efficiently. In addition, they may have to handle customer complaints and assist with check in procedures at the airport ensuring that the passengers have a seamless travel experience.

We are looking for experienced and professional Airline Reservation Executive to join our team. The successful candidate would be responsible for handling customer enquiries and providing a high level of customer service while making, changing and cancelling flight reservations.

Duties include:

Responding to customer enquiries in a timely / efficient manner

Explaining various flight options available and helping customers make informed decisions.

Making, changing and cancelling flight reservations

Keeping customer informed about any change to their reservations.

Ensuring all customer information is accurately entered into the airline reservation system.

Managing customer payments and providing accurate billing information

Providing excellent customer service at all costs.

Ideal candidate must have excellent customer service skills, be able to work independently and as part of the team, and have good knowledge of airline reservation systems (Galileo)

Candidate with recent IATA certification and less than 1 years of experience are also welcome to apply

Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Experience:

Airline Reservations: 1 year (Required) GDS / Galileo: 1 year (Required)
License/Certification:

IATA Certification (Preferred)
Work Location: In person