Job Description

Key Responsibilities:

Accurately punch customer orders into the system

Coordinate with customers for order confirmations, updates, and queries

Generate credit notes (CN) and handle related documentation

Follow up regularly with delivery partners to ensure timely dispatch and delivery

Manage the pickup and tracking of spectacles from customers or stores

Maintain smooth communication between internal departments and clients

Requirements:

Good communication skills (verbal and written)

Basic computer knowledge (MS Excel, Email, CRM tools)

Strong organizational and follow-up skills

Ability to handle pressure and multitask

Experience in optical or retail customer service is a plus

Job Type: Full-time

Pay: ?180,000.00 - ?240,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Yearly bonus
Work Location: In person

Application Deadline: 31/07/2025
Expected Start Date: 19/07/2025