Job Description

Key Responsibilities: - Handle incoming calls, online inquiries, and property leads from various marketing channels. - Qualify leads based on client preferences, budget, and project suitability. - Explain project features, amenities, pricing, and other details to prospective customers. - Coordinate and schedule site visits, ensuring a smooth handover to the sales team. - Maintain and update lead data in the CRM system accurately. - Follow up with leads regularly to keep prospects engaged and drive them toward conversion. - Share project brochures, videos, and relevant information with clients as required. - Support the sales team by providing background information on prospects and site visit feedback. - Achieve daily, weekly, and monthly call and lead conversion targets. - Collaborate with the digital marketing and field sales teams for lead management and feedback. - Handle customer objections and queries professionally, ensuring a positive brand impression. Key Skills & Competencies: - 1-3 years of experience in presales/tele-calling/customer service, preferably in real estate, hospitality, or service industries. - Excellent verbal communication skills in English and Tamil (additional regional languages are a plus). - Strong customer handling and interpersonal abilities. - Good tele-counseling and persuasion skills. - Familiarity with Sell.do and MS Office applications. - Quick learner with the ability to understand and explain real estate project details. - Target-oriented and self-motivated with a proactive approach. - Office-based with occasional site visit coordination - Performance incentives based on site visit conversions and closures (ref:updazz.com)

Skills Required