Job Description

Are you detail-oriented and passionate about supporting enterprise applications that streamline business operations? Join

LevelShift

as an

Executive Portal Support

, where youll play a key role in managing user access, resolving issues, and ensuring smooth operations across our internal business portals such as

Zoho People

,

Zoho Projects

, and related systems.

What Youll Do

As an

Executive Portal Support

at LevelShift, you will:


Handle user access requests, role assignments, and permission changes across

Zoho People

,

Zoho Projects

, and other integrated portals.


Troubleshoot and resolve user-reported issues (login errors, workflow glitches, project access issues, etc.) within defined SLAs.


Review, configure, and implement approved changes such as fields, forms, workflows, and reports in Zoho applications.


Coordinate with IT and vendor support teams to escalate and resolve complex technical issues.


Support the rollout of new features, enhancements, and integrations based on evolving business requirements.


Perform validation and functional testing after configuration or workflow changes to ensure accuracy and performance.


Generate and maintain regular reports or dashboards to support process audits and management reviews.


Document resolutions, maintain change logs, and contribute to building a self-service knowledge base for users.

Your Skillset

Were looking for a

Portal Support Executive

with

1+ years of experience

in Zoho administration, application support, or related system support functions.

Core Technical Expertise

Zoho Platform Administration & Configuration:

Managing user roles, permissions, workflows, and data fields.

Data Management & Reporting:

Proficiency in handling data imports/exports, reports, and dashboards.

Basic Scripting / Workflow Logic:

Understanding of automation, rule creation, and workflow logic.

Technical Troubleshooting & Ticket Management:

Experience with issue triaging, root-cause analysis, and SLA-based resolution.

Excel / Data Analysis:

Strong Excel skills for data validation, reconciliation, and reporting.

Why LevelShift?

Be part of a digital-first team driving process excellence through modern SaaS platforms.


Gain hands-on exposure to Zoho ecosystem and automation-driven enterprise workflows.


Work in a collaborative, growth-focused environment with opportunities to learn and innovate.


If youre ready to support and enhance the systems that keep business operations running efficiently, apply now at

joinus@levelshift.com

and become a part of

LevelShifts digital transformation journey!