Job Description

Job Title: Executive - Policy administration (Insurance Sector-UAE)

Experience: 2- 5 yrs

Department: Operations / Policy Administration

Location: Chennai

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Job Summary:

Responsible for managing and processing member enrolment, endorsements, deletions, Issuance and updates in insurance policies. This role ensures timely and accurate data entry, policy endorsements, and coordination with clients, insurers, and internal stakeholders.

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Key Responsibilities:

Handle new member enrolments in group or individual insurance policies (health/life/general).

Process member additions and deletions as per client requests and within defined timelines.

Validate enrolment forms, supporting documents, and ensure compliance with underwriting guidelines.

Update and maintain accurate policy and member data in internal systems or insurer portals.

Coordinate with clients, brokers, TPAs, and insurers to resolve discrepancies or obtain clarifications.

Ensure accurate generation and issuance of ID cards, endorsement letters, or revised schedules.

Monitor enrolment timelines, TATs (Turnaround Times), and service-level agreements.

Assist in monthly reconciliation of member data for invoicing and premium adjustments.

Maintain audit trails and documentation for all additions/deletions and changes.

Support in preparing reports or MIS for client servicing or internal tracking.

Maintain confidentiality and adhere to data protection and compliance policies.

Key Skills & Competencies:

Strong attention to detail and accuracy in data entry

Good communication skills - verbal and written

Proficiency in MS Excel and insurance portal navigation

Knowledge of insurance products (health, life, group policies preferred)

Time management and multitasking ability

Customer service orientation

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Qualifications:

Graduate in any discipline (Commerce/Insurance background preferred)

1-3 years of experience in insurance operations, preferably in member management or group policy servicing

Job Type: Full-time

Pay: Up to ?600,000.00 per year

Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Policy Admin: 2 years (Preferred) Insurance: 2 years (Preferred)
Location:

Chennai, Tamil Nadu (Preferred)
Work Location: In person