Job Description

Role Overview:
The Order to Cash Executive is responsible for managing the end-to-end order-to-cash process, ensuring accurate processing of customer orders, effective invoicing, and timely collections of outstanding payments. The role involves collaboration with internal teams (sales, finance, logistics, etc.), customers, and third-party service providers to ensure smooth, efficient transactions.
Key Responsibilities:

• Order Management:

• Process customer orders in the books.

• Ensure all orders are accurate, complete, and meet the company's requirements.

• Liaise with the sales team to resolve any order discrepancies.

• Invoicing & Documentation:

• Generate and issue invoices to customers after order fulfillment.

• Ensure invoices are accurate, complete, and comply with contractual terms.

• Maintain proper documentation for all transactions, including customer orders, invoices, and shipping details.

• Accounts Receivable & Payment Collection:

• Follow up on outstanding payments and resolve issues related to overdue invoices.

• Coordinate with customers to ensure timely payment and resolve any payment disputes.

• Monitor payment trends and highlight potential risks in cash flow.

• Customer Account Management:

• Maintain accurate customer account information in the system.

• Track payment history and credit limits for customers.

• Ensure timely updates and communication with customers on their account status.

• Collaboration & Coordination:

• Work closely with the finance and sales teams to ensure smooth order processing and revenue recognition.

• Serve as the first point of contact for customer queries related to orders and payments.

• Reporting & Analysis:

• Prepare monthly reports on order status, invoicing, and collections.

• Analyze payment trends and follow up on overdue accounts.

• Monitor and report on key performance indicators (KPIs) related to the O2C process, such as Days Sales Outstanding (DSO), aging analysis, etc.

• Compliance & Process Improvement:

• Ensure compliance with company policies and accounting standards during order and payment processing.

• Identify opportunities for process improvements to enhance efficiency and reduce errors in the O2C cycle.

Requirements

• Education: A bachelor's degree in Finance or Accounting.

• Experience:

• Minimum 2-3 years of experience in the Order to Cash process or Accounts Receivable role.

• Knowledge of accounting principles and practices.

• Skills:

• Strong communication skills, both verbal and written.

• Proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, etc.).

• Detail-oriented with strong organizational skills.

• Ability to work under pressure and meet deadlines.

• Problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Skills Required