Executive Operations
Year UL, IN, India
Job Description
Key Result Areas and Key Performance Indicators
S.no
Key Result Areas
Key Performance Indicators
1.
Drive service quality and excellence
Delivery performance of inbound DP within 4 hours of load arrival
% undelivered shipments
% Return to origin (RTOs)
Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
Achievement of target NPS Scores for the service center
COD cash tally (Number of instances of errors in cash tally)
2.
Drive Operations Process Efficiency and capability
% increase in operational productivity in the service center + Shipments/FTE
+ Net stops / FTE
3.
Ensure Performance Driven Culture
Adherence to Performance Management system timelines and guidelines
4.
Drive employee morale and engagement
* PDA Attrition (%)
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Job Detail
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Job IdJD4464206
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUL, IN, India
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EducationNot mentioned
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ExperienceYear