Job Description

1 Opening
Gurgaon

Role description

Role Purpose: Responsible for a specific part of the manufacturing process and operates specific machinery while maintaining the desired levels of quality, safety and reliability Key Accountabilities: Diploma Holder with 0-2 years of experience Preferred Experience and Qualification:



Manufacture the specialty cables through the various component processes including colouring, buffering, stranding and sheathing



Adjust and correct machine set-ups to provide the right finish, packing and eliminate product defects



Follows values of Sterlite along with practicing continual improvement

Skills

Service Desk

Engineer

Experience:

1-3 Yrs

Location :

Gurgaon

Job Mode:

WFO ( 5 Days)

Primary Skills:

Bachelor's degree in computer science, Information Technology, or a related field.

Proven experience in a service desk or IT support role, preferably in a 24x7 environment.

Strong understanding of IT infrastructure, including networks, servers, and desktop systems.

Excellent problem-solving and communication skills.

Ability to work under pressure and handle multiple tasks simultaneously.

Willingness to work in rotational shifts, including nights, weekends, and public holidays.

Familiarity with IT service management (ITSM) tools, such as ServiceNow, Symphony Summit, or similar.

Certifications like ITIL, CompTIA A+, or equivalent are a plus.

Knowledge of multiple languages is an advantage, especially in regions supported.

Good to have Skills:

ITIL4, MS office certification

Understanding of Agile methodologies



Experience & Education:

Minimum Qualifications & Critical Exposure to Perform the Job at the Optimum Level

10+2+3 Years of regular academic completion

1 -3 years of relevant work experience in Service Desk support/BPO/BPS

Strong analytical and problem-solving skills, Quick learner who is self-driven and has a passion to excel

Must be a team player

Excellent written and verbal communication skills, effectively able to communicate with user base across geographically diverse areas

BPO/BPS candidates with required skills can also apply

Must be

OK to work in Night Shif (Rotational)

About STL and STL Digital

About STL - STL is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, Enterprise and Data Centre networks. About STL Digital - STL Digital, a wholly owned subsidiary of STL, is a global IT services and consulting company dedicated to delivering exceptional digital transformation experiences for enterprises with a comprehensive portfolio of services, including product engineering, cloud and cyber security, data and AI, and enterprise SaaS.