Job Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis & reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the EoR Managers on EoR services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Commercial & resource management Operates and runs regular reports on a range of standards, corporate financial processes, and procedures to enable effective budget and resource management for the EoR- e.g. purchase order system, FABS, SAP, procurement processes. Actively seeks to maximize value for money when booking meetings and training venues for Senior Examiner meetings and training sessions. Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Likely to manage the day-to-day performance of a more junior team (temporary staff), dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times. Tasks and coordinates offshore centre to complete activities in accordance with agreed marking deadlines. Graduation in any field is a must. Minimum 1-2 years of exp. in backend operations/IELTS Demonstrable experience of excellent verbal and written communication skills for a wide variety of audiences Demonstrable experience of delivering training using a range of methods Demonstrable experience of working to tight, and immovable deadline Demonstrable experience of working as part of a dispersed team to successfully Further Information Pay Band - 4 Contract Type - FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) - 29 Aug 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Skills Required