Job Description

Title:

Executive - Operations (Healthcare)

Main Duties and Responsibilities

The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines. Work with our operating system "Maestro"/MOVIN Platform to Plan, execute and monitor import & export shipments Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers. Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries. Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes Prep and maintain temperature controlled shipments as required. Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries. Confirm that every recovery is complete by matching the information against the manifest during reception process. Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office. Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly. Define the best possible route to dispatch the shipment to its final destination. Condition shipments as required and update the proper milestones in Maestro. Obtain a booking with the airline and consign the MAWB as instructed. Enter the Route Leg for Domestic/International Flights. Send the Alert through Maestro/MOVIn Platform, Emails. Coordinate with Dispatch the drop off to the Airline as per the respective SOPs. Use Daily Schedule Report and update Maestro with all departures from the airport Handling of irregularities Perform additional administrative work as deemed necessary. Should check the shipment requirements such as package type and size, temperature conditions, logger requirements, and any special instructions to be followed. To check for any special instructions such as retrieving the logger and ensuring the package is returned to the origin or client, as applicable.

Qualifications

Professional experience in healthcare operations, air freight, logistics or distribution. Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry Commitment to quality and attention to detail Strong customer focus Team player / self-dependent / motivated to succeed * Proficient in MS Office / Excel / Word