Job Description

About Smytten!

Smytten is India's largest premium discovery and trial platform which stands on a podium of Top 20 shopping apps on the play store where consumers can enjoy a specially curated online shopping experience hassle-free. We are one of India's largest online platforms for premium product discovery & trial. We are the very first Start-up in Gujarat to cross the 100 Crores funding mark this year, with more than 10 million users. We are one of the leading innovators in consumer tech, fueling the growth of a potentially large D2C market in India that is expected to be a $100 Billion market by 2025. It cuts across multiple premium lifestyle categories like Beauty & Grooming products, Food & Beverages, Health & Wellness and 10 more categories. The Smytten squad has young enthusiastic minds who give their 100% in breaking all the records across the Globe.

About Job Role!

We are looking for an enthusiastic individual to join our Operations Team. They are responsible for overseeing the delivery of a package from the nearest shipping hub to its final destination as cost-effectively and quickly as possible. They should have good knowledge about market demand and developing customer-specific operating plans. They will work in a team, who will work on projects related to production, sales, marketing, and other areas of business activity.They should be fluent in the English language in Speaking, Writing and Reading. They should be experienced with working on Laptops, Smartphones and Tablets. They should have good knowledge about Excel and Powerpoint.

About Roles and Responsibilities

Last Mile delivery would help to expedite customer delivery times and present innovations to customers. Responsible for leading all delivery related operations. Leading last mile deliveries of all cities in the country. Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations. Monitor supplier performance to assess the ability to meet quality and delivery requirements. Improves customer service quality results by studying, evaluating, and redesigning processes. Establishing and communicating service metrics; monitoring and analyzing results; Implementing changes Support the leadership role in building strategy and business plans for aggressive partner acquisition, helping Smytten become a leader in the luxury/premium space in India.

Skills & Experience Skills

MS-Excel Ability to listen and active problem-solving skills Good interpersonal skills Ability to handle pressure Ability to multitask, prioritize, and manage time effectively Strong communication skills

Experience

Background in management, operations, and leadership. Ability to build consensus and relationships among managers, logistics partners, customers and employees. Excellent management, communication and reporting skills. Substantial understanding of financial management. Basics of Microsoft Excel. Problem Solving and Handling stressful and complicated situations.

Qualifications

* Bachelor's degree in operations management or similar area.