Regional Operations Manager / Director of International Operations
Location:
[Company HQ or regional office]
Employment Type:
Full-time
Job Summary:
The Europe & Scandinavia Operations Executive is responsible for overseeing, coordinating, and optimizing operational activities across European and Scandinavian markets. This role requires a strong understanding of regional business practices, regulatory frameworks, and customer service standards. The executive will ensure efficient execution of services, maintain compliance, liaise with local partners/vendors, and drive operational excellence across the region.
Key Responsibilities: Operational Management:
Manage day-to-day operations across Europe and Scandinavia.
Ensure timely and efficient delivery of products/services.
Monitor supply chain, logistics, and vendor performance.
Oversee budgeting, cost control, and resource allocation.
Partner & Vendor Coordination:
Build and maintain relationships with local partners, suppliers, agents, and stakeholders.
Negotiate contracts and service-level agreements (SLAs).
Ensure partner compliance with company standards and local regulations.
Compliance & Regulatory Oversight:
Stay up to date with EU and Scandinavian regulatory requirements (e.g., GDPR, customs, taxation, labor laws).
Ensure all operations comply with local and international laws.
Customer Service & Quality Control:
Monitor service quality and ensure customer satisfaction.
Resolve escalations and support local teams with issue resolution.
Implement continuous improvement strategies.
Reporting & Analysis:
Prepare regular operational reports and performance dashboards.
Conduct market and competitor analysis for process optimization.
Track KPIs and suggest improvements.
Cross-Functional Collaboration:
Work closely with Sales, Finance, Legal, and HR teams.
Support new market entries, product launches, or strategic initiatives in the region.
Job Type: Full-time
Pay: ₹30,000.31 - ₹40,000.33 per month
Benefits:
Paid sick time
Paid time off
Work Location: In person
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