Job Description

Gate, Documentation & Weighbridge Operations

Oversee daily activities related to gate management, cargo documentation, and weighbridge operations. Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.

System Operations

Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System). Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines. Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports. Ensure systematic record maintenance in OneDrive and local storage.

Customer Service

Handle counter-based documentation and billing queries with prompt resolution. Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy. Ensure high customer satisfaction through professional and proactive service.

Department Coordination

Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow. * Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks