Job Description

Job Title: Executive - Operation
Function: Operation
RCS Grade: N
Reporting To: AM - Operation
Location: SUH, Surat
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.
Purpose
Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.
Key Responsibilities :-
Operational

• Follow-up with airline for timely upliftment & delivery of load (e.g. Flight timely departures and arrivals load offloading schedule working time, solve daily operational issues, follow up through on Airline site,)
• Manage inventory for load movement delivery and associated paperwork.
• Proactive, punctuality, discipline, time management and leadership
• Support hiring of new staff.
• Reviewing the performance of the hub.
• Monitoring all hub operation work inbound and out bound operation.
• Interaction with Vehicle vendor / airlines to solve their issues.
• Tracking of Vehicle & flight to maintain TAT.
• Handling First & Last mile operation to ensure to meet up to SQ.
• Developed and implemented the strategies to ensure operation efficiency and effectiveness.
• Monitored performance of staff against agreed target areas for improvement and provided constructive feedback.

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline.
• Ensure that the Service Centre is adequately staffed as per the manpower requirements.
• Ensure high level of employee engagement and retention of key performers.