Managing Home Care appointments (Home Sample Collection, Nursing Care / Visits, Medicine delivery, Child and Adult Vaccination, Patient Care Giver at Home & Physiotherapy at Home)
Handling customer complaints and follow-ups
Handling calls -- both inbound and outbound
Having knowledge of Home Care Services
Tracking and making recommendations for enhancing customer experience Home Care Services.
Home Care operations assigned by supervisor
Desired Skills :
Good communication skills -- both verbal and written
Great interpersonal skills and team work ability
Good analytical skills and quick thinking
Dedication and passion to meet and exceed customer expectations -- both internal and external
Positive, pro-active, motivated with "can-do" attitude
Job Objective
Job Purpose:
To ensure seamless Service Delivery and Customer Satisfaction
Qualification
Experience in healthcare/service industry/BPO
Experience
0-1 year
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