Job Description

Location:
Mumbai, MH, IN
Areas of Work: Sales & Marketing
Job Id: 13963

External

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Key Responsibilities:

Product Trials & Feedback

Plan and execute product trials across regions and formats (internal validation , field validation , post-launch feedback). Capture and analyze feedback from contractors and applicators to refine product performance. Develop and maintain trial protocols and documentation for internal reference.

Market Intelligence & Benchmarking

Conduct market studies to understand competitor offerings, application practices, and customer preferences. Gather insights from field interactions to inform product development and marketing strategies. Benchmark product performance and identify opportunities for differentiation.

Complaint Resolution & Technical Support

Work closely with technical and manufacturing teams to resolve product complaints effectively. Analyze complaint trends and contribute to formulation improvements and process enhancements. Build a knowledge base of application errors and solutions for field teams.

Marketing & Vendor Collaboration

Support execution of marketing events, dealer meets, and shade lab initiatives. Coordinate with vendors for timely delivery of collaterals and event materials. Conduct audits and ensure quality standards in vendor deliverables.

Contractor Training & Enablement

Conduct hands-on training sessions for contractors on wood finish products Collaborate with internal teams to activate trained contractors and support product adoption. Identify and address challenges in product usage through field insights and feedback.

Internal Team Capability Building

Facilitate knowledge enhancement sessions for internal teams like sales and regional technical teams Drive learning through structured training programs, quizzes, and knowledge-sharing platforms. Support complaint handling training and technical query resolution.

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Key Skills & Attributes:

Strong technical understanding of wood coatings and application techniques Effective communication and training delivery skills Analytical thinking and problem-solving orientation Collaborative mindset with cross-functional coordination ability * Proficiency in documentation and reporting and basic MS Excel