Job Description

Location:
Delhi, DL, IN
Areas of Work: Home Improvement
Job Id: 13143

External

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The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.



To handle customer complaints and ensure resolution;



Guiding Technicians for non-solvable complaints on their own.



Visiting consumers' site along with Technicians on random basis to understand their ways of working.



Quality of complaint closure



Extensive travel of 16-20 days in a month



Managing Set of Technicians



Market Visit - Dealer Visit and Consumer Site visit



Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division.



Product Panel display - at distribution/dealer/sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA



Training to SO - newly inducted



Accompanying Sos in business meetings, whenever required



He may be allotted any additional responsibility necessitated at the unit



Job is transferable from one division to another division, as per company's requirement.