Job Description

Location:
Noida, UP, IN
Areas of Work: Sales & Marketing
Job Id: 13470

External

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Job Purpose



The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby, assisting in achieving overall business objectives.



Business Responsibility Areas



Business objectives




Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-a-vis products in the market




Devise ways in which these product strengths can be communicated to the consumers and influencers.




Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites




Understand the requirements from Customer and propose the solutions based on site evaluation




Conduct product sampling at the site based on the requirement




Provide services to Landmark sites as per promised timelines




Conduct regular supervision of ongoing sites along with Service Representative to ensure right product application practices Site Warranties




Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued




Conduct Post painting inspection and capture all relevant details like area,



paint consumption, coverage etc. and issue site warranty certificate




Compliance to service schedule at Landmark Sites (LMS)




Timely issue of Site warranty certificates




Closure of customer complaint within the defined timelines




Compliance to inspection schedule to ensure Quality at the sites




Compliance to Product training plan



Asian Paints Ltd. ~ 2 ~ Internal HR Document-Strictly Confidential



Customer Complaint's




Investigate complaints reported at sites and resolve within the defined timelines




Conduct customer complaints analysis and share the findings with Project



Sales, Research and Technology and Marketing function to avoid reoccurrence



Quality Assurance




Conduct random checks of draw down tinting process at godowns and ensure shade compliances




Conduct site inspection to verify actual application process against the recommended process




Provide training to sampling painters on application process for all products



Training




Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement




Coordinate with different functions and ensure completion of trainings organized by Marketing function




Brief the Project Sales team on the technical aspects of all existing and new products



Market Intelligence




Conduct product trials and building inferences on Asian Paints product strength vis-a-vis products in market




Devise ways in which the product strengths can be communicated to the consumers and influencers




Integrate with Research and Technology function for new product development based on technological trends in the market.

Qualifications

B.Sc. Degree in Chemistry or Diploma in Paint Technology




Minimum of 50% marks across education without any backlogs




Full time Graduation course

Previous Experience

Applicants with only a B.Sc (Chemistry) Degree must have relevant experience in paint/chemicals industry