Job Description

Location:
Indore, MP, IN
Areas of Work: Sales & Marketing
Job Id: 13858

External

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Job Purpose

The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby assisting in achieving overall business objectives

Primary Responsibilities

Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-a-vis products in the market

Devise ways in which these product strengths can be communicated to the consumers and influencers.

Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites

Understand the requirements from Customer and propose the solutions based on site evaluation

Conduct product sampling at the site based on the requirement

Conduct regular supervision of ongoing sites along with Service

Representative to ensure right product application practice Site Warranties

Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued

Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate

Key Performance Indicators

Compliance to service schedule at Landmark Sites (LMS)

Timely issue of Site warranty certificates

Closure of customer complaint within the defined timelines

Compliance to inspection schedule to ensure Quality at the sites

Compliance to Product training plan Customer Complaint's

Investigate complaints reported at sites and resolve within the defined timelines

Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence

Quality Assurance

Conduct random checks of draw down tinting process at godowns and ensure shade compliances

Conduct site inspection to verify actual application process against the recommended process

Provide training to sampling painters on application process for all products

Training

Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement

Brief the Project Sales team on the technical aspects of all existing and new products

Key Interactions

Internal Retail, Projects, Services, Research and Technology and Marketing,External Dealers, Applicators, Contractors, Customers, Consultants, Engineers, Architects and Builders

Role Requirements / Specifications - Qualifications

Essential

B.Sc. Degree in Chemistry or Diploma in Paint Technology

Minimum of 50% marks across education without any backlogs

Full time Graduation

Desired

M.Sc. Chemistry Applicants with an Engineering background (B. Tech/B.E./B. Pharma/Diploma) and MBA will not be considered.

Previous Experience

Desired

Applicants with only B.Sc (Chemistry) Degree must have relevant experience in paint/chemicals industry

Competencies

Product Knowledge Product application process



Verbal and Written Communication Skills Responsiveness

Additional Requirements

Applicant should be mobile pan India as the said role is transferrable in nature.

Role involves visiting customer sites which require extensive travelling

Proficiency with MS - Office, in particular MS - Excel is mandatory.

Age to be less than 26 (in case of fresher)