Job Description

Purpose of Position

• The job incumbent is responsible for Registration of samples received in lab (follow up with client) of Lab business for Construction services laboratory.
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

? Major Responsibilities

• Receiving the samples and checking as per customer letter.
• Follow up with clients to get data required for Raising Job Orders as per customer request and allotting samples to concerned divisions.
• Timely submission of report after approval to Client via: Mail, Fax or Courier.
• Responsible for sending Proforma Invoices & test reports to clients
• Keep track of all phone calls and emails and ensure the client requests are attended in time
• Follow-up with other branches for reports sent for testing
• Prepare MIS reports (RFQs, Quotes, Pending reports etc) and ensure these reports are received by relevant personnel.
• Keep track of all job orders along with report status.
• Coordinate with the Manager lab, other engineers to ensure all the requests are attended.
• Maintenance of printer and Keep track of all Letterheads used for printing reports.
• To assist Operational team in NABL and other documentation

? Criteria for Performance Evaluation (KPIs)

• Maintain timely registering of job orders
• Ensuring zero customer complaints
• Follow HSE norms and good housekeeping in working area
• Maintain all records as per quality systems guidelines
• Maintain good personal relationships and shall maintain office decorum
• One improvement / suggestion per month (Service, Deliverables, Cost reduction etc.)
• Adherence to environmental and safety policies of our organization
• Compliance of internal and external guidelines, policies, procedures.
• Internal and external customer service satisfaction (number of complaints: Nil)

Skills Required