Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



What this job involves



Delivery of Client Satisfaction



Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..

Provide all administrative support to the Facilities Management team at the assigned location

To ensure timely and accurate completion of FM reports pertaining to soft services

.

Coordination with other key managers within the Client office and achieve customer satisfaction.

Drive the account plan to deliver high quality results which exceed the client's expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect



Builds and Manages High Performing Teams



Be accessible for escalation of all FM related issues

Oversee the Helpdesk Service request of Customers are attended.

Provide management advice to Helpdesk operators for escalated issues

Ensure immediate response to Priority Calls

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled

Oversee the Mailroom process and action escalations to the user satisfaction levels.

Provide management advice to mail room executives for escalated issues

Visitor Management

Ensure visitors are promptly attended Front office managed well

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

Ensure newspaper and magazines in the reception area as necessary

Oversee the Housekeeping Services are on satisfactory levels and as per standards set.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Oversee the upkeep of indoor plants and take necessary action if required

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.

Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions

Prepare weekly shift rosters for HK Services with the help of Facility Manager.

Ensure the rosters are briefed well to the team to make them understand the deliverables.

Co-ordinate all the FM supplies required for the location with the central resource

Ensure timely availability of all FM related supplies at the site Adhere to the reporting procedures as per JLL standards and requirements

Follow the Standard process for managing all FM requirements at the location.

Ensure vendor compliance audit done at the location through JLL audit team and records maintained

Registers for Housekeeping

Team adherence to HSE initiatives

Shift Rosters of the vendor team

Management New initiatives for the location

Management Savings initiatives proposed for the location

Client Satisfaction

Closure of helpdesk complaints

Daily, weekly and monthly reports

Vendor staff attendance checks and validation

Statutory audit coordination



Putting best practices in place



Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the team's performance on a quarterly or annual basis.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.