Job Description

About This Role
Position Type: Contingent /Contract
Job Summary
Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE's computer standard equipment.
Responsibilities

• Works on the assembly, configuration, installation and level II/III support of computer hardware and software including peripherals and components.

• Participates in coordinating internal/departmental project initiatives which may involve multiple IT/User groups.

• Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices.

• Coordinating user relocation support for all IT equipment.

• Assists the Regional IT Manager with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups

• Implements, supports and monitors internal applications and tools used by the IT operations group. Work with vendors to resolve issues and product software updates based on new releases.

• Actively monitors, detects and removes malwares and illegal or non-authorized software

• Support multi-sites support outside of local facility

• Support and review lifecycle of IT technologies and processes

Skill Set required
Candidates must hold a relevant education degree or diploma.

• Considerable knowledge on support of computer hardware and software, telecommunications, and networking

• Knowledge on Network services such as VPN remote access, LAN/WAN, DNS, FTP and Proxy.

• Excellent organizational skills

• Excellent problem-solving abilities. Acts independently to determine methods and procedures on new assignments. Understands implications of work and makes recommendations for solution

• Excellent knowledge and troubleshooting of computer operating systems and office applications (Microsoft windows Office and O/S, MAC, Outlook, VPN, antivirus, Encryption).

• Excellent ability to learn and support the many different corporate applications and various helpdesk/account administration activities.

• Excellent project administration skills required to work across IT groups bringing innovation, creativity and process management.

• Excellent knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.

• Able to prioritize workloads to best support the business o Support of local and global CAE facilities

• Significant internal and external client contact.

• Regular internal communication with all levels of staff within CAE.

• Must be able to work independently and in team environment. Interfaces with customers, internal users and senior management as required.

• Some travel may be required

• High level of professionalism (you are one of the faces of the company!)

• Excellent verbal and communication skills

• Organized and Multi-tasking

• Ability to learn other software systems relatively easily

• Good writing skills (email etiquette)

• Team player

• Empathy

• Confidentiality

Experience:
3-6 years of experience
Qualification
Technical Degree /College diploma in a technology discipline and/or an equivalent combination of education and related experience.
Position Type Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at

Skills Required