Job Description

To ensure smooth order execution through effective coordination with internal departments and customers by proactively managing order status, raw material availability, dispatches, and inventory, enabling efficient planning and customer satisfaction.

Key Responsibilities

Order & Customer Management

Update customers regularly on order status to enable effective planning. Review customer finished goods (FG) against orders on a daily basis and obtain dispatch clearances. Follow up for order acceptance on Order Acknowledgement (OA). Proactively communicate with customers regarding raw material (RM) delays or availability issues to seek consent on order execution. Provide immediate and accurate responses to customer queries with relevant data and information.

Raw Material & Production Coordination

Update raw material status against booked orders to support effective planning. Coordinate with PPC for order processing and execution. Liaise with Quality team to review raw material suitability. Communicate RM-related information to CMP as required.

Inventory & Stock Management

Monitor POP daily for order execution, processing, dispatch, short closure, and RM status updates. Track and clear high-aged orders (more than 60 days) or lapsed commitment orders by taking appropriate corrective actions. Monitor and facilitate clearance of non-moving FG and SFG stock to prevent further aging. Coordinate with PPC and Quality teams to address remarks mentioned in stock reports, enabling proper disposal decisions.

Dispatch & Logistics

Coordinate with Logistics team to ensure timely dispatches. Support effective dispatch planning through accurate order and stock status updates.

MIS & Reporting

Prepare and maintain consolidated MIS reports covering stock, OBD, and dispatch status. Ensure timely and accurate reporting to internal stakeholders.

Internal Coordination & Commercial Activities

Coordinate with Finance & Accounts for all commercial activities. Provide immediate initial responses to internal department queries followed by a clear resolution plan to close tasks efficiently.

Order Booking & Receivables

Follow up with customers and CAMs for overdues and receivables to enable smooth planning and dispatches. In cases of feasibility rejection, coordinate with concerned departments to offer suitable material substitutes. Obtain necessary approvals and ensure timely order booking.

Education & Experience

+ Graduate in any discipline
+ 1-3 years of experience in customer service, order management, or related operations roles

Job Snapshot

Updated Date
09-01-2026
Job ID
Job_2526
Department
Supply Chain Management
Location
Gurugram, Haryana, India
Experience
3 - 5 Years