Job Description

To increase the company's revenue through effective order management, timely execution, strong inter-department coordination, and maintaining high levels of customer satisfaction.

Key Responsibilities / Accountabilities

Order Execution

+ Ensure end-to-end processing of customer orders within defined timelines.
+ Coordinate with relevant departments for smooth order flow and fulfillment.

Customer Communication

+ Provide timely responses to customer queries.
+ Maintain healthy customer relationships through proactive communication and updates.

Inter-department Coordination

+ Work closely with logistics, sales, warehouse, and finance teams for order completion.
+ Resolve any process bottlenecks to ensure uninterrupted operations.

POP & Stock Hygiene

+ Maintain POP hygiene as per company guidelines.
+ Ensure accuracy and hygiene in stock reporting and management.

Order Hygiene & Payment Follow-ups

+ Ensure accurate order entries and documentation.
+ Follow up for outstanding payments in coordination with the finance team.

Key Result Areas (KRAs)

On-time order execution Effective customer communication and satisfaction Order hygiene and timely payment collection Accurate reporting and adherence to SOPs

Education & Experience

Graduate in any discipline 1-3 years of experience in customer service, order management, or related operations roles

Job Snapshot

Updated Date
19-11-2025
Job ID
Job_2422
Department
Supply Chain Management
Location
Gurugram, Haryana, India
Experience
2 - 3 Years