Job Description

Executive Housekeeper - Position Overview

The Executive Housekeeper is responsible for overseeing the overall cleanliness, maintenance, and organization of all guest rooms, public areas, and back-of-house spaces. This role ensures high standards of hygiene, guest satisfaction, and smooth housekeeping operations.

Key Responsibilities1. Operational Management

Supervise daily housekeeping activities, including cleaning schedules and staff assignments. Inspect guest rooms, corridors, and public areas for cleanliness and maintenance issues. Ensure all cleaning tasks meet hotel/organization standards.

2. Staff Management

Recruit, train, and supervise housekeeping staff. Conduct regular performance evaluations. Schedule staff shifts and manage attendance. Provide continuous coaching and ensure high morale within the team.

3. Inventory & Supplies

Manage stock of cleaning supplies, linen, guest amenities, and equipment. Monitor usage and control costs. Coordinate with purchasing department for timely replenishment.

4. Guest & Customer Service

Address and resolve guest complaints related to housekeeping. Ensure special guest requests (VIP rooms, setups, etc.) are completed on time. Maintain strong communication with front office and other departments.

5. Health, Safety & Hygiene

Ensure compliance with hotel standards and legal regulations (fire safety, sanitation, chemical handling). Conduct training on safe cleaning procedures and equipment use. Maintain health and safety documentation.

6. Administration

Prepare housekeeping reports: room status, productivity, maintenance issues. Develop budgets and monitor departmental expenses. Implement housekeeping policies, SOPs, and quality control systems.

Qualifications & Skills

Bachelor's degree in Hotel Management (preferred) or relevant field. 5-10 years of housekeeping experience, including supervisory roles. Strong leadership, communication, and organizational skills. Knowledge of cleaning equipment, eco-friendly practices, and laundry operations. Ability to work under pressure and manage large teams. Good computer skills (PMS, inventory software, MS Office).
Job Type: Full-time

Pay: ?13,088.48 - ?34,627.36 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Provident Fund
Work Location: In person