Job Description

Role : Executive Housekeeper
Department : Housekeeping
Reporting to : General Manager
Experience : 15 years plus
Location : Noida
Female Candidates Preferred
Please share your updated resume with your professional photograph at
AREAS OF RESPONSIBILITY
Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategies
xc2xb7 Develops and implements strategies for housekeeping
xc2xb7 Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened
xc2xb7 Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
xc2xb7 Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
xc2xb7 Inspects rooms, public space and back-of-the house areas continually
xc2xb7 Determines appropriate staffing levels for forecasted business and schedules employees accordingly
xc2xb7 Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
xc2xb7 Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
xc2xb7 Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
xc2xb7 Manages operation of (and/or outsourced relationship with) laundry
xc2xb7 Monitors assigned departments with compliance to safety standards
xc2xb7 Coordinates room availability with the Front Office Manager
xc2xb7 Coordinates room maintenance with Chief Engineer
Develops and implements strategies and practices which support employee engagement
xc2xb7 Recruits and selects qualified candidates
xc2xb7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
xc2xb7 Communicates performance expectations and provides employees with on-going feedback
xc2xb7 Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
xc2xb7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
xc2xb7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
xc2xb7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
xc2xb7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
xc2xb7 Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
xc2xb7 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
xc2xb7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
xc2xb7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
xc2xb7 At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
xc2xb7 Minimum 15 years of experience in Housekeeping management
xc2xb7 Bachelor degree preferred in Hotel Management
xc2xb7 Able to collaborate effectively with other hotel employees and managers to ensure teamwork
xc2xb7 Ability to speak and read English
xc2xb7 Strong mathematical skills
xc2xb7 Strong organizational skills