Job Description

Description:Operationalxc2xb7 In concert with Director of Rooms support the efficient functioning of operations.xc2xb7 Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.xc2xb7 Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.xc2xb7 Carries out inventory taking of supplies and operating equipment as required by the Finance Department.xc2xb7 Be responsible for hotel flower arrangements.xc2xb7 Communicates with and supervise the hotels contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.xc2xb7 Oversees the cleanliness of guest rooms and public areas.xc2xb7 Oversees the cleanliness of public and back-of-the house areas.xc2xb7 Works with vendors to provide uniforms for all hotel employees.xc2xb7 Ensures the proper handling and control of lost and found items.xc2xb7 Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers - Housekeeping/Laundry/Flower Shop.xc2xb7 Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.xc2xb7 Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.xc2xb7 Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.xc2xb7 Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.xc2xb7 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.xc2xb7 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.xc2xb7 Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.Administrativexc2xb7 Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual.xc2xb7 Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.xc2xb7 Reads and updates the Communications Log Books.xc2xb7 Ensures the use new technology and equipment is explored and implemented wherever appropriate.xc2xb7 Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual.xc2xb7 Oversees the preparation and update of individual Departmental Operations Manuals.xc2xb7 Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.Financialxc2xb7 Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses.xc2xb7 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.xc2xb7 Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.xc2xb7 Assists in monthly reforecast, as appropriate.xc2xb7 Assists in the preparation of the Annual Business Plan for Rooms.xc2xb7 Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.Personnelxc2xb7 Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.xc2xb7 Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.xc2xb7 Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals.xc2xb7 Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers.xc2xb7 Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.xc2xb7 Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring.xc2xb7 Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees.xc2xb7 Ensures work schedules reflect business needs and other key performance indicators.xc2xb7 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.xc2xb7 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatts Values and Culture Characteristics.xc2xb7 Ensures employees have a complete understanding of and adhere to employee rules and regulations.xc2xb7 Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.xc2xb7 Ensures standards as stated in the Operations Manuel are maintained by the employees.xc2xb7 Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.Other dutiesxc2xb7 Attends and contributes to all Meetings as required.xc2xb7 Is knowledgeable in statutory legislation in employee and industrial relations.xc2xb7 Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.xc2xb7 Ensures high standards of personal presentation and grooming.xc2xb7 Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.xc2xb7 Responds to changes in the Housekeeping/Laundry/Flower Shop function as dictated by the industry, company and hotel.xc2xb7 Attends training sessions and meetings as and when required.xc2xb7 Carries out any other reasonable duties and responsibilities as assigned.Qualifications:xc2xb7 Minimum 3+ years of experience in similar position.xc2xb7 Ideally with a relevant degree or diploma in Hospitality or Tourism management.xc2xb7 Excellent problem solving and interpersonal skills.xc2xb7 Demonstrate a growth mindset.xc2xb7 Coach, mentor & Empower T.E.A.M.

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