Job Description

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Main Duties:

Administration

Statutory Requirements: Ensure that all departmental statutory requirements are adhered to. Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.

Customer Service

Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction

Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency

Financial

Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager. Production and implementation of annual budgets to ensure organizational profitability Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.

Operational

Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available Compliance with Health & Safety Legislations : Training and implementation of all applicable policies Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates. Ensuring all departmental communication standards are met

Personnel

Hiring of team members, as per the HR plan of the organization Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency. Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment. *

Ensuring redressal of any associate complaints / issues