Job Description

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies


Develops and implements strategies for housekeeping


Monitors status regularly and adjusts strategies as appropriate


Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened


Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals


Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate


Inspects rooms, public space and back-of-the house areas continually


Determines appropriate staffing levels for forecasted business and schedules employees accordingly


Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis


Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly


Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.


Manages operation of (and/or outsourced relationship with) laundry


Monitors assigned departments with compliance to safety standards


Coordinates room availability with the Front Office Manager


Coordinates room maintenance with Chief Engineer


Develops and implements strategies and practices which support employee engagement


Recruits and selects qualified candidates


Provides employees with the orientation and training needed to understand expectations and perform job responsibilities


Communicates performance expectations and provides employees with on-going feedback


Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential


Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


Performs other duties required to provide the service brand behavior and genuine hospitality


Adheres to hotel policies and procedures


Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position


Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment


At all times projects a favourable image of the Hotel to the public


INDHOTEL