Job Description

About us Located in Hyderabad’s upscale Banjara Hills neighborhood, the Radisson Blu Plaza Hotel Hyderabad Banjara Hills offers a tranquil stay near the bustling city center. Travelers appreciate our proximity to major businesses, notable shopping malls, movie theaters, and gourmet restaurants. The Radisson Blu Plaza Hotel Hyderabad Banjara Hills features 158 rooms and suites suitable for business or leisure travelers. Offering stylish settings and diverse cuisines, our two on-site restaurants put delicious dining within easy reach while you’re in town. Chill Restaurant & Terrace features Indian and international cuisines as well as the Super Breakfast buffet every morning. For expertly crafted Chinese, Japanese, and Thai dishes, you can visit Holy Basil.
Areas of Responsibility Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the Hotel. § Develop and implements business strategies for the Housekeeping Department § Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened. § Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
§ Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate § Inspects rooms, public areas and back-of-house areas continually § Determine appropriate staffing levels for forecasted business and schedules employees accordingly § Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis § Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies etc § Manages operation of (and/of) outsourced relationship with laundry § Monitors assigned departments with compliance to safety standards § Co-ordinates room availability with the Front Office Manager § Co-ordinates room maintenance with the Chief Engineer
Develops and implements strategies and practices which support employee engagement. § Recruits and selects qualified candidates § Provides employees with the orientation and training needed to understand expectations and perform job responsibilities § Communicates performance expectations and provides employees with on-going feedback § Provides employees with coaching and counselling as needed to achieve performance objectives and their fullest potential
Monitors the response on guest comment cards; identifies problem areas and formulates solutions. Secures keys in accordance with Hotel’s key management policy. Supervises “Lost and Found” Department. Ensures that all employees follow safety rules and procedures regarding lifting, bending and use of chemicals.
§ Takes corrective action where required to improve safety of work areas
Contributes to the competitive status and profitability of the Hotel by monitoring industry trends and recommending actions to be taken. § Develops and implements techniques to improve the operation.
Creates 100% guest satisfaction by providing Yes I Can! Genuine hospitality and by exceeding guests expectations § Communicates and reinforces the vision for Yes I Can! service to employees § Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis § Uses teamwork to support guests and employees § Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and Hotel services § Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner.
Develops and implements strategies in conjunction with Department Heads to achieve goals for Willingness to Return, Customer Complaints per Thousand and Customer Comment Index.
In conjunction with the Financial Controller; § Prepares the operating budget for the Housekeeping Department § Recommends items to be included in the capital budget § Ensures adherence with the approved budget § Monitors actual versus budgeted expenses and takes corrective action where required § Controls staffing levels
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favorable image of the Hotel to the public.
Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives.
Requirements § Minimum 5 years of experience in similar position in 5 star properties
§ Bachelor’s degree preferred
§ Experience managing to brand standards § Able to collaborate effectively with other hotel employees and managers to ensure teamwork § Proficient computer skills including Microsoft Office
§ Strong verbal and written communication skills INDHOTEL