Job Description

Develops and implements strategies for housekeeping
Monitors status regularly and adjusts strategies as appropriate
Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
Inspects rooms, public space and back-of-the house areas continually
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Manages operation of (and/or outsourced relationship with) laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office Manager
Coordinates room maintenance with Chief Engineer
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
Minimum three years in a supervisory or management housekeeping position required
High school diploma required, bachelor degree preferred
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to speak and read English
Strong mathematical skills
Strong organizational skills