Job Description

Executive Voice Process || No target || Work life balance (Only Graduates Can Apply, Max age require- 33 Yrs) || Near Guragon Rajiv Chauk.

Note :- Minimum 6 months on paper tele sales experience is required.

Urgent requirement of

Customer Care Executive

for domestic process (WFO) - in Near Gurgaon Rajiv Chauk with one of the leading hospital in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.

Job Purpose:

To ensure seamless Service Delivery and Customer Satisfaction.

Key Responsibility: -

Make outbound calls to patients discharged from Medanta hospitals to inform them about available Homecare services (nursing, physiotherapy, medical equipment, remote monitoring, etc.)
Handle inbound inquiries and provide detailed information about Medanta Homecare offerings.
Pitch appropriate homecare products and services based on patient needs and medical condition.
Maintain excellent communication, empathy, and professionalism while interacting with patients and families. ?
Achieve daily/weekly call targets and conversion goals.
Record call details, patient interactions, and follow-ups accurately in the CRM system.
Coordinate with the operations and clinical teams for smooth service on boarding of patients. ?
Ensure high levels of patient satisfaction and service quality through effective engagement.

Desired Skills:

Good communication skills - both verbal and written. Great interpersonal skills and teamwork ability. Good analytical skills and quick thinking. Dedication and passion to meet and exceed customer expectations - both internal and external. Positive, pro-active, motivated with "can-do" attitude.

Technical Skills:

Should have knowledge to work on Computer. Good communication skills - both verbal and written

Environment:

Work life balance. Transparency.

Job Kind:

On roll Job.
Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Required)
Language:

Fluent English (Required)
Work Location: In person