Job Description

Welcome to Total Environment Hospitality Private Limited

At Total Environment Hospitality Private Limited (TEHPL), we love creating rich, colourful, and vibrant experiences that evoke emotions and touch the heart. Drawing inspiration from nature, the earth, arts and crafts, and our deep-rooted cultural heritage, Windmills celebrates the harmonious union of music, carefully curated food, and fine craft beer, set amidst a treasure trove of hand-picked books.

Since opening in September 2012, Windmills has become a place where friends and family come together to enjoy craft beer, delicious food, and beautiful music from around the world. As we celebrate our 13th anniversary, we reflect on the wonderful friends we've made and the joyful moments we've shared.

Our other offering, our labour of love, Oota Bangalore. A restaurant that celebrates the cuisine, culture and traditions of Karnataka.

In Kannada, "Oota aita?" (Have you eaten?) is more than just a greeting. It's an ice-breaker, a question of general concern, and a symbol of Karnataka hospitality. Using that warmth and graciousness as inspiration, we created Oota, a dining experience that features hyper-local Karnataka cuisine

Why TEHPL?

We are committed to inspiring change in the world, one guest at a time. Every team member is an experience-creator, ensuring a consistent and memorable experience from the moment our guests walk into the last call and beyond. We are building a team with mental grit and conviction, chasing lofty aspirations without compromising on values.

With every new hire, we aim to raise the bar, expanding our perspective on the work we do and the world we share. Here's to making the places we go more beautiful, the experiences we have more enjoyable, and the things we eat and drink more delicious. If it's from Total Environment, you can expect it to be sensitively designed, completely personal, and totally original.

Your Role in Our Story

We are looking for a warm, confident, and service-oriented Guest Relations Executive to join our premium restaurant team. The ideal candidate will ensure that every guest feels welcomed, valued, and cared for from arrival to departure. This role involves managing guest interactions, handling reservations, resolving feedback, and supporting overall guest satisfaction in a fine dining environment.

Key Responsibilities

1. Guest Engagement

Greet and assist guests with warmth and professionalism. Build rapport, anticipate needs, and ensure memorable dining experiences. Handle feedback and complaints politely, ensuring quick resolution. Stay well-informed about menu offerings and make personalized recommendations.

2. Reservation Handling

Manage the reservation system efficiently and ensure smooth guest flow. Coordinate special requests and confirm bookings in advance.

3. VIP & Regular Guest Care

Maintain guest preference records and personalize service for repeat and VIP guests. Ensure consistent, high-quality service standards for all guests.

4. Digital & Brand Support

Coordinate with marketing to manage guest reviews, online feedback, and social media engagement. Respond to guest queries and comments professionally across digital platforms.

5. Team Coordination

Work closely with the front-of-house team to ensure seamless guest service. Support and guide team members on guest handling and service etiquette.

6. Feedback & Reporting

Gather and share guest feedback for continuous improvement. Track recurring issues and assist in implementing corrective measures.

What We Are Looking For

Graduate in Hospitality, Business, or related field. 2-3 years of experience in guest relations or customer service (preferably fine dining or hospitality). Strong communication, interpersonal, and problem-solving skills. Knowledge of reservation software and basic digital platforms. Professional, detail-oriented, and proactive in guest service.
If you're passionate about culinary craftsmanship and ready to elevate your career in an environment that champions innovation and culinary excellence, we invite you to join us.

Apply now at hr.tehpl@total-environment.com and be part of our journey to redefine hospitality through creativity and authenticity, where every meal is an opportunity to create memorable experiences for our guests.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person