Job Description

Job Title

Executive - Guest Relations

Summary

Job Posting Title

Market appropriate job title


Guest Relations

Summary

Purpose of the role in 1-2 sentences


The purpose of the Guest Relations role is to ensure a welcoming, comfortable, and memorable experience for guests by acting as a primary point of contact, addressing inquiries and complaints, and coordinating with other departments to fulfill guest needs, ultimately fostering guest satisfaction and loyalty.

3-5 bullet points of specific duties

About the Role:

Greet guests upon arrival, assist with efficient entry. Address guest questions and resolve complaints promptly and professionally, ensuring guest satisfaction. Provide accurate information about hotel services, local attractions, and amenities, and promote the establishment's offerings. Anticipate guest needs, build rapport, and ensure expectations are met or exceeded throughout their stay. Oversee the needs of VIP guests, including special arrangements and personalized service from arrival to departure.

3-5 bullet points of key selection criteria

About You:

Degree is preferred but not necessary Great organizational skills Ability to take care of customer complaints Ability to delegate tasks and track until completion Deep knowledge of the Retail industry Customer oriented mindset

3 bullet points of job/country specific benefits

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company; Career development and a promote from within culture; An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.




INCO: "Cushman & Wakefield"