Coordinate with branch sales team and support BSM, SMs for lead conversion o Tele-calling / follow up on leads given by sales team and Corporate office o Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis o Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed o Update valuation details in system i.e. Gold portal and loan booking system o Ensure loan processing completed within stipulated TAT. o Follow up with customer for timely interest collection o Gold loan file disbursal in system (this could be done by BOM for most Branches) o Custody of gold packets in the office, record it as per process o Raise Payment Request / Cheque Disbursement, record it as per process o Arrange to send the complete file to COPS as per process. o Manage Related MIS, interface with COPS, regional teams as might be required. o Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers o Customer Support / Service as required.
Job Type: Full-time
Pay: ₹15,500.00 - ₹16,500.00 per month
Benefits:
Provident Fund
Work Location: In person
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