Job Description

DUTIES AND RESPONSIBILITIES:

Welcome guests and greet them cheerfully, offer them seats Knowledge of basic medical terminologies, test and procedures Having thorough knowledge on all the services available in the hospital Ability to handle multiple tasks and be accountable for responsibilities To check OP file is complete with proper registration and zero error in filling the self declaration form Ensures no patient goes unattended. It is the FOs responsibility to treat each patient as the guests of the hospital Ensures that no patient is made to wait for a long time and in case of emergency if it is delayed patients should be informed of the same. Answering the telephone calls in a professional and courteous manner within minimum rings. Provide information to the customers, as per their requests and resolve their queries and issues in coordination with other departments Perform data entry operations of updating the Chairman's appointment and inform the patient to confirm their consultation Transfer the received calls to the concerned departments in case of specific enquiries Respond in a calm and professional manner to emergency situations Maintain Front Office Register and answer queries of patients about meeting times of surgeons and expert consultants. Answer all queries of the patients/ attenders clearly. Train the new employees about guest relations. Explaining patients about the prescription, nutritional needs and follow ups. To respect and maintain privacy and dignity of clients, assure client confidentiality at all times. Should always be in position as insisted by the Chairman Should be courteous, polite and helpful to the public and clients at all time and thus manage the crowd in the hospital. Liaising with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner. Receiving and conveying messages in writing, electronically and verbally. Contributing equitably in the maintenance of cleanliness of the medical practice.

DOCUMENTATION

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Strictly follows the hospital rules, regulations and policies

Strictly avoid wastage of your stationery items in the unit. All files and registers are to be maintained on daily basis Ensures proper maintenance of Department Reporting Register

ATTENDANCE AND GROOMING

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Punctuality should be maintained Leaves should be informed in advance Uniforms should be clean and tidy Follows proper grooming standards as framed by the Management Wears ID card while on duty

COMMUNICATION:

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Proper handing over should be given to the next shift colleague

Clear and comprehensive in transferring and sharing the information (written & oral) about appointments to Doctors and Colleagues

Maintains good interpersonal relationship with patients, their relatives and colleagues

SAFETY PRECAUTIONS

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Creates safe environment in the department Strictly follow safety procedures of the hospital Inform any breakage or damage caused to the properties of the hospital

TRAINING AND EDUCATION

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Keeping up to date knowledge with new medical terminologies

Participate in various training programmes (both internal and external) to enhance knowledge Implement the training received at work Assist or train the colleagues and juniors in the department Gives orientation to patient and relatives about services, facilities, policy rules and regulations of the hospital and Patients Rights and Responsibilities.

OTHERS:-

Ensures proper handing and taking over of duty from colleagues Report any losses and breakage in the unit without fail. You should present in the allocated work area. If you move from your work area you need to write in the movement register kept in your department Executing job rotation in lean period Other function as per the orders of the Department In-Charge and by the Management.
Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person