Job Description

Primarily responsible for the professional and efficient managing of patients, consumers and telephone calls.

o

To provide a front line fully comprehensive, professional and courteous reception service for the hospital. To deal sensitively with telephone inquiries from patients and health care professionals.

o

Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.

o

Answers telephone, screens callers, relays messages, and greets visitors.

o

Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.

o

Answers and screens all calls, including transferring or holding calls; takes messages, relays information.

o

Receives and coordinates disposition of incoming calls from patients, physicians, mid-level providers.

o

Provide a sensitive and non-judgmental frontline reception service to deal professionally and politely with enquiries from users, visitors and receiving telephone calls as a first point of call.

Appointments

o

Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.

o

Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.

o

Liaison with consultants to adjust as necessary any changes that may affect appointments.

Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person