Job Description

Required Qualifications:

Any graduate with strong communication skills in

Hindi

. Proficiency in additional languages will be considered an added advantage.

Key Responsibilities

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Preventive Maintenance Feedback Calls

Contacting customers who have been provided with PM service by FLSEs based on the data downloaded from Zoho Analytics software to get their feedback and rating on the service.

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New Installation Feedback Calls

Contacting newly installed customers as per the data downloaded from Zoho Analytics software to collect their feedback and rating regarding installation completion and training given.

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Enquiry management

Handling customer enquiries received through Incoming calls, mail, Indiamart, Website and other social media platforms and based on the discussion with the customer, the leads are then shared with the field teammates.

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Marketing activity calls

The CRD team will contact customers for AG events, AG Innovate or any other marketing events organized by Agappe. Prior to the program, the team will invite them to the event, and after the program, get in touch with the customers to get feedback about the event.

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Special Project calls

Based on the special projects suggested from seniors, CRD teammates will contact customers, distributors etc... for specific feedback.

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Data sharing with field team

Periodically, customer relationship call feedback will be consolidated and shared with concerned managers via mail.

Leads that have been generated throughout the month and incorrect customer contact numbers noted while calling for feedback will be shared with seniors at the end of the month.

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Field visit

For better understanding of PM and Installation process or any other additional responsibilities given, CRD teammates will be visiting customers with concerned Field teammates to understand the process and gain experience as required.

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Customer survey

CRD team will be responsible to conduct product/ service-related survey which will be used for QMS purpose and for product/ process improvements.

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Language:

English (Required)
Work Location: In person