Job Description

Location: Mumbai, Maharashtra, India
Job ID: 82406
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.
Join us as a
Executive - EI Repair Business support
Your main responsibilities
The candidate should be qualified and trained to offer excellent service and support wherever required. The candidate should follow the procedures laid out for the smooth functioning of the business and within the purview of the Schindler Core Values. The candidate should be able to display excellent interpersonal and communication skills as well as a professional appearance.
Roles & Responsibilities

• Taking dump for SAP system of Repair Billing, Open Order in Hand, Open Quotations and various dumps as and when required.
• Quality check of documentation in DMS for OBRs billed.
• Analysis of Repair OBRs on HOLD for invoicing due to various reasons and follow-up with branches for clearing the same.
• Training to field operation employees for generation of quotations and orders.
• Supporting Service Leaders regarding issues in Repair Simplification Tool.
• Providing immediate support to all Service Leaders whenever required like OBR not pulled, quotation not opening, tax not reflecting etc.
• Well versed with Limits of Authority and ensuring Branch Master Database is correctly maintained.
• Analyse and provide insights for revision of Spare Parts Pricing on regular intervals as per business need.
• Ensuring compliance to audit points
• Clearing of aged OBRs upto "D" status

90 days * Ensuring invoicing of OBRs in "E" status
30 days * Rejection of Open Quotations
6 months * Incentive calculation - Obtaining data from Finance for outstanding status, calculating incentive as per the incentive policy, getting approvals wherever applicable, maintain correct database of past and current payouts and maintain record of incentive not paid due to non-eligibility.

• Maintain proper records and database on various parameters related to Repair Business.
• Generation of daily Material Consumption Report
• Savings from usage of Repaired Materials
• Assist in preparation of reports, PowerPoint presentations and Power Bi data management and reports.
• Assist is various other activities
• LCM [Life Cycle Management]
• Raising of ITSM ticket for issues not resolvable at HO level.
• Any other tasks assigned as per the business needs.

What you bring

• Minimum Graduate and 2 years of experience.
• Hands on experience of SAP, Excel, Power Point and Power Bi
• Excellent analytical, interpersonal and oral communication skills.
• Ability to work in a team.
• Fluency in English.

What's in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate