Job Description

The Documentation Executive will be responsible for creating, maintaining, and governing SOPs, SLAs, and process documents across departments. The role involves building a centralized process library, ensuring documents remain up to date with operational changes, communicating updates to stakeholders, and converting SOPs into structured training modules for onboarding and continuous learning across the organization.


Document and standardize SOPs, SLAs, workflows, and process guidelines across departments. Build and maintain a centralized SOP & process repository with proper version control and access structure. Regularly review and update documentation based on process changes, audits, or business updates. Coordinate with department heads and stakeholders to validate, approve, and sign off on process documents. Communicate SOP and SLA updates clearly to relevant teams and track acknowledgements where required. Convert SOPs and SLAs into bilingual (Tamil & English) training modules, manuals, and quick reference guides. Support new hire onboarding by providing process documentation and structured learning materials. Collaborate with Training & Quality teams to ensure process adherence and service consistency. Ensure documentation aligns with service quality standards, compliance requirements, and operational best practices. Maintain records of document revisions, change logs, and update timelines. Support internal audits, quality reviews, and process improvement initiatives through accurate documentation. Strong ability to document complex processes in a clear, structured, and practical manner. Experience in creating SOPs, SLAs, workflows, and process manuals. Ability to convert process documents into training-friendly content. Excellent written and verbal communication skills in Tamil and English. Strong stakeholder coordination and follow-up skills. Good understanding of service quality, operational workflows, and process governance. Proficiency in MS Office tools (Word, PowerPoint, Excel). Familiarity with process mapping tools (Visio, Lucidchart, Miro - preferred). Close attention to detail and version control discipline.

Education:

Bachelor's degree in any discipline.

Job Location: Coimbatore

Experience:

Minimum 2 - 5 years of experience in process documentation, quality, training, operations, or process excellence roles. Prior experience in the service industry, call center, logistics, or mobility operations preferred.