Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary The Executive Director, Comcast India Engineering Center (CIEC), is a senior leader within Customer Experience IT (CXIT)--the organization responsible for delivering the technology platforms which power personalized, seamless, intelligent, reliable, and secure interactions for Comcast's customers and front-line employees. This leader is responsible for providing strategic leadership and executive oversight of the cross-functional engineering teams based in India that support these platforms.
In this role, the Executive Director will contribute to the overall CXIT business and technology strategy, lead delivery execution, and provide local leadership across multiple engineering teams. Reporting directly to the Vice President of CXIT in the U.S., the Executive Director will serve as the most senior CXIT executive in India.
This position is designed to scale CXIT's delivery capability, strengthen cross-regional collaboration, grow regional technical talent, and ensure that the CIEC organization operates in tight alignment with CXIT's global goals, culture, and engineering standards. The Executive Director will also work closely with other Comcast technology leaders in CIEC to foster collaboration, share best practices, and contribute to a unified, high-performing engineering culture across India.

Core Responsibilities

• Lead the growth, performance, and cultural development of CXIT's engineering teams based in CIEC, ensuring they are aligned to Comcast's vision, CXIT's mission, and evolving business needs.
• Lead Software Development and Engineering teams in the development and maintenance of software and web applications. Provide continued support for existing applications and applications in development.
• Partner with US Leaders across CXIT to define and maintain a global workforce strategy
• Create and drive organizational development and strategies.
• Maintain and grow a strong pipeline of technical and leadership talent
• Partner with U.S. domain leaders and platform owners to align roadmaps, manage releases, and support change management across global teams.
• Build collaborative relationships with other Comcast technology teams operating in CIEC to foster knowledge sharing, engineering best practices, and workforce synergy.
• Communicate and establish relationships with vendors and other functional areas of the business
• Provide leadership and direction to department personnel for management and non-exempt employees.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality--to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience 10 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills Required