Job Description

Location:

Gurgaon

Reports To:

CEO

Department:

Operations

Position Summary:

The Executive Director - Operations is responsible for overseeing the day-to-day operations of the NGO, ensuring efficient implementation of programs, compliance with policies, and achievement of organizational goals. This role requires strong leadership, strategic planning, and operational management skills to drive the mission and vision of the organization effectively.

Key Responsibilities:

1. Strategic & Operational Leadership

Develop and implement operational strategies aligned with the organization's mission and objectives. Ensure effective execution of projects and programs within defined timelines and budgets. Monitor key performance indicators (KPIs) and report progress to the Board and senior management.

2. Program Management & Delivery

Oversee planning, execution, and evaluation of all programs and initiatives. Ensure compliance with donor requirements, project guidelines, and statutory regulations. Maintain quality standards in service delivery and impact measurement.

3. Financial Management

Work closely with the Finance team to manage budgets, control costs, and ensure financial sustainability. Approve operational expenses and ensure compliance with financial policies and audit requirements. Support fundraising and grant management activities as required.

4. Team Leadership & Capacity Building

Lead, mentor, and develop the operations team to achieve organizational goals. Establish clear roles, responsibilities, and performance benchmarks for staff. Foster a positive, inclusive, and mission-driven work culture.

5. Compliance & Risk Management

Ensure adherence to all statutory, legal, and regulatory requirements applicable to NGO operations. Develop and implement risk management strategies to safeguard organizational interests. Maintain organizational policies and standard operating procedures (SOPs).

6. Stakeholder Engagement

Liaise with donors, partners, government bodies, and community stakeholders. Represent the organization at external forums, conferences, and networking events. Maintain strong relationships with internal and external stakeholders to ensure smooth program execution.

Key Skills & Competencies:

Strong leadership and people management skills. Excellent understanding of NGO operations, program management, and compliance. Strategic thinking and problem-solving ability. Strong financial acumen and budgeting skills. Excellent communication, negotiation, and stakeholder management skills. Proficiency in MS Office and familiarity with project management tools.

Qualification & Experience:

Postgraduate degree in Social Work, Management, Development Studies, or related field. Minimum 7+ years of experience in NGO/non-profit sector, with at least 5 years in a senior leadership role. Proven track record of managing multi-location operations and large teams.

Reporting Structure:

Reports To:

CEO

Employment Type: Full-Time

Compensation:

As per industry standards and organizational policy.

Job Type: Full-time

Pay: ₹55,000.00 - ₹75,000.00 per month

Work Location: In person

Expected Start Date: 15/09/2025