Job Description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage most the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose To perform all activities relating to Operations Risk, Regulatory reporting, Review of processes as per SOPs in place. Key Accountabilities Implementation of FEMA and other regulatory guidelines Timely submission of Regulatory reports. Process Reviews to identifying / rectify gaps in processes. Managing risk across processes Stakeholder Management Root Cause Analysis of issues / errors and ensuring corrective and preventive actions are in place.Job Duties & Responsibilities Perform all activities relating to Regulatory Reporting. Thorough knowledge in preparation of LRS, CBWTR, Returns, DRI, NRI PIO, RBS Tranche reports etc... Read and provide guidance to units on circulars issued by Regulators. Perform Root Cause Analysis of operational incidents and work with the teams on corrective and preventive actions. Review RCSA and other control measures in operations Perform process reviews across operation process and document the same. Ensure coordination with various units in case of any queries. Respond to Ad-Hoc regulatory demand and act as single point of point for support functions including compliance, legal, technology and other teams Annual Budgeting/ Forecasting Activities along with Budget Transfers for both DBIL Ensure that all the budget submissions are prepared in the timely manner The budget deck to be prepared for review with India CEO with detailed drivers/ assumptions. Keeping track of budget transfer cycles and ensuring transfers are completed within stipulated time. Manage total budget v/s expenses of T&O Improve Audit performance by reducing significant control incidents and severityCustomer Experience Deepen customer relationships by supporting USL business growth Support GTS growth driver agenda (SPS, DF, PCM, nodal accounts Support T&M business growth Increase customer satisfaction by supporting to deliver Jio servicing Strengthening TAT measurement Re-engineering 3 key process for improvement I Serve implementation for Branches, Proactive notification of service fails impacting clientsDigital Transformation Continue to grow ecosystem partners and drive outcomes from existing partners Support implementation and operational support for ecosystem partners like PSL/Samunnati Grow New-to-bank, New-to-product, New-to-segment digital channel share Support scale up of USL Drive workforce efficiencies across KYC & AML, sales and transaction processing (including reduce % of work / manual effort by improving e2e STP and increase % digitalisation of key products)? Drive greater digital adoption - Convert 10 high volume clients to SmartForms SM@RT - inhouse delivery, and enhancement of reporting Drive digital origination (adoption of e-channels for transaction initiation) Reduce paper and postage (incl.



physical cash, statements, internal across depts) Reduce paper consumption by >10% [Kill-Paper-Doc] Leverage digidoc to improve migration to IDEAL Support top of funnel engagement, customer traffic across our digital properties, conversion & contextual marketing cross-buy like guided Conversations for India Support CBG for In-app rating above 4.3 and App store at 4+ for Digibank Support SME in contextual marketing cross-buy Continue to support growth in the number of Digital customers by acquisition and migration through Operations Employee Engagement & People / Self Development Position DBS as Employer of Choice Employee engagement through Improved engagement score Strengthening communication on EPP success stories Connect Sessions with Leadership, organise Townhall Internal mobility for Talent to have a target of > 30% and Group to have a target at > 7.2% Contribute to the community via DBS Foundation, volunteerism, championing Social Entrepreneurship Deliver gender diversity ratio for new hires & monitor attrition levelEmployee Pain Points - reduction Complete the implementation of solutions; identify & rationalize pain points and deliver benefits / desired outcome MIS automation, regulatory reporting, enhancements incl PCT Strengthen UAT Processes to eliminate production errors Work towards reducing repairs Evaluate blind data entry to improve maker checker controls MIS Automation Solutions Trade EDPMS / IDPMSRequirements Good understanding of FEMA and other regulations related to Banking operations. Understanding of process across Operations like Trade Finance, Loans, Account Services, Cash, Remittances etc. Capable of Identifying risk across process Good Stakeholder Management Effective Communication skills A positive attitude to work in a team and provide proper assistance and support to the team as required.Education / Preferred Qualifications Graduate / Post Graduate Overall experience of 15 to 20 Years in the Financial Services industry.Core Competencies Good analytical skills, detail oriented, keen eye to detect and analyse gaps Excellent communication, interpersonal skills and collaborative approach. Understanding of operations process and regulatory guidelines/requirements Clear understanding of banking products, systems, controls, capabilities, and limitationsTechnical Competencies Good knowledge on Microsoft applications - Should be proficient in Excel Good understanding of banking products and processes.Work Relationship Team Player Multitasking skills Self LearnerDBS India - Culture & BehavioursDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviours are: Demonstrate Business Performance through PRIDE Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement. Maintain the Highest Standards of Honesty and Integrity