Job Description

One of our client is urgently seeking highly motivated and proficient Customer Support Executives to join their team for the Bird Italian Language Voice Process in Gurgaon. - This is an excellent opportunity for individuals with strong communication skills and certified Italian language proficiency to secure a high-paying role. - Immediate joiners are highly prioritized. Key Responsibilities :- Handle inbound and outbound calls from customers, providing exceptional support in the Italian language.- Resolve customer queries, issues, and complaints efficiently and professionally across various topics.- Document and track all customer interactions accurately in the company's system.- Maintain a high level of customer satisfaction and adherence to service quality standards.- Collaborate with team members and other departments to ensure seamless service delivery. Required Skills & QualificationsQualification: Any Graduate.Language Proficiency:Excellent verbal communication skills in English.- High level of fluency in the Italian language or German Speaking (both spoken and understood).- Mandatory Language Certification : Must possess a valid certificate for any of the following levels: B1, B2, B2.2, or C1 in Italian.Experience:- Minimum of 8 to 10 months of experience in a BPO/Call Center environment is preferred, but not strictly mandatory if the candidate possesses the required Italian language certification and communication skills.Soft Skills: Strong problem-solving, active listening, and customer-focus skills.Availability: Must be an Immediate Joiner. Compensation & BenefitsSalary: Fixed annual CTC of - 11.5 Lakhs (11.5 LPA).- Work Environment & LocationProcess: Bird Italian Language (Customer Support Voice Process).Location: Gurgaon.Shift: 5 Days Working with Rotational Shifts and Rotational Week Offs.Openings: 20 (Urgent Requirement). (ref:updazz.com)

Skills Required