Job Description

Responsible for reviewing accounts and orders to provide balance, order status, reasons for payment declines, capturing complaints based on the Issuer in a friendly and empathetic tone when necessary.Exp: 1+ years Location: Mysore/mangaloreWork mode: Work from officeInbound calling/Voice processShits: Ready to work in night shifts, rotational shiftsKey skills required: - Proficient English; speaking and writing skills. - Ability to handle complex issues - Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)- Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)- Call control (e.g., call direction, transitioning, etc.)- Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)Experience with PC concepts and usageExperience with Internet and browser concepts and usageTyping-by-touch skillsOther Attributes:- Customer service skills based on interviews and Role Play evaluations. - Able to learn and comprehend fluently in English- Experience with PC learning and self-directed training in English- Review of Agent background check (criminal, relevance, usage, etc.) - Answer inbound calls from Card members and set up/action cases on calls.- Please confirm Inbound agent skill level is reflected in the proposed pricing. (ref:updazz.com)

Skills Required