Job Description

Customer Support Executive required in Gurugram*

Process : Air India

Education : Graduation ( must)

Location; sec 49 Gurgaon

Freshers Graduate- 22 k

Experienced Graduate - upto 32 k

Any customer support /telesales/ telecalling voice process

experience min.6 months to 2 yrs in domestic or international BPO

Both side cabs provided in hiring zone( Delhi and Gurgaon)

Shift Timings : (Female ) 8 am to 5 pm ,11 am to 8 pm, 2pm to 11pm and 4.30pm to 1.30 am

(Male ) Rotational Shifts ,Night shift allowance for males RS 200/-per night shift

5 days working

2 days off ( rotational )

Age limit:35

Job description and responsibilities

Role:

Customer Service Expert for a luxury airline process.

Responsibilities:

Handle customer inquiries and resolve issues via phone, email, and chat.

Provide high-quality customer support and ensure customer satisfaction.

Use tools like MS Office and GDS systems (e.g., Amadeus) for reservations and support (optional )

Work in a fast-paced, 24x7 environment with rotational shifts and weekly offs.

Skills and qualifications

Communication: Excellent English communication and phone etiquette skills are mandatory.

Customer Service: Strong focus on customer satisfaction, problem-solving, and professionalism.

Technical: Basic computer skills and familiarity with CRM tools are beneficial.

Education: Graduates are welcome, but holders of diplomas in Hotel Management or Aviation are also encouraged to apply.

Personal: Ability to work under pressure, a customer-oriented attitude, and being a team player are essential.

HR team

Vision tech

shweta.visiontech03@gmail.com

8368356119

Job Type: Full-time

Pay: ?21,000.00 - ?30,000.00 per month

Benefits:

Commuter assistance
Work Location: In person