Job Description

Customer Success Associate - Italian ProcessLocation: Block A, Sector 30, Gurugram, Haryana - 122001Work Mode: Work From OfficePosition OverviewWe are looking for a Customer Success Associate - Italian Process with exceptional communication skills in Italian (C1-level certification mandatory). The ideal candidate will be responsible for handling customer queries, ensuring timely resolutions, and maintaining a high level of customer satisfaction.Key DetailsWork Mode: Work From OfficePosition: Customer Success AssociateLocation: Block A, Sector 30, Gurugram, Haryana 122001Qualification: Graduate - MustExperience: Minimum 1 year of international voice experience requiredSalary: Up to - 11 LPA (Italian Process)Working Days: 5 days workingWeek Off: RotationalShift: Rotational (24x7)Cab Facility: Yes (Both-way)Interview RoundsHR RoundOperations RoundClient RoundRequired Skillset- Excellent communication skills in Italian (C1-level Certification mandatory).- Strong interpersonal and problem-solving abilities.- Customer-centric mindset and ability to work under pressure.- Good computer proficiency and adaptability to CRM tools.Responsibilities- Handle inbound and outbound customer queries efficiently in Italian.- Provide accurate and timely responses to ensure customer satisfaction.- Maintain and update customer records in the system.- Collaborate with internal teams to ensure prompt issue resolution.- Demonstrate a professional and customer-focused approach at all times. (ref:updazz.com)

Skills Required