Job Description

Customer Support Executive - International Voice (Aus and US Process)Location: Pune, MumbaiEmployment Type: Full-TimeShift: US Shifts (Between 6:30 PM to 3:30 AM IST) and AUS shiftWork Mode: Work from OfficeExperience Required: Min 1 Year (International Voice - BPO)Education: Minimum HSC (12th Pass) / Graduate / UndergraduateAge Limit: Up to 44 years:We are hiring experienced Customer Support Executives for an international voice process catering to US and AUS customers. This is a voice-based BPO role involving both inbound and outbound calling.Key Responsibilities:- Handle customer queries through international voice calls (AUS and US Process).- Resolve issues efficiently while ensuring customer satisfaction.- Document customer interactions and update internal systems.- Meet performance targets including AHT, call quality, and resolution.- Communicate fluently in English with accuracy and professionalism.Required Skills:- Fresher can apply also- 1 year of international voice process experience (BPO only).- Excellent verbal communication in English.- Ability to work night shifts (US and AUS Timezone).- Basic computer knowledge and familiarity with CRM tools. (ref:updazz.com)

Skills Required